Shipping policy

Last Update: September 02, 2026

PROCESSING TIME:

Orders will generally take 1 to 2 business days to ship, weekends and holidays will affect our guaranteed delivery time depending on the specific delivery service requested.

Please note that we do not ship on weekends.

SHIPPING TIME:

Delivery times vary by destination. Enter your address at checkout to view accurate shipping estimates.

WORLD LOCAL SHIPPING:

We ship products to customer around the globe from Nu Skin warehouses in the following countries:

Americas United States Canada Latin America: Colombia Argentina Chile Peru Mexico Asia-Pacific Greater China: Mainland China  Hong Kong Macau Taiwan North Asia: Japan South Korea Southeast Asia/Pacific: Australia Brunei Indonesia Malaysia New Zealand Philippines Singapore Thailand  Vietnam

Europe Austria (Österreich) Belgium Czech Republic (Česká Republika) Denmark (Danmark) Finland France Germany (Deutschland) Hungary (Magyar Köztársaság) Iceland Ireland Italy (Italia) Luxembourg Netherlands (Nederland) Norway (Norge) Poland (Polska) Portugal Romania (România) Slovakia (Slovenská) Spain (España) Sweden (Sverige) Switzerland United Kingdom   Middle East & Africa South Africa

GENERAL INFORMATION:

• Please verify your delivery address in order to prevent delays due to common errors on spelling, Apt #, suite # or invalid line entries. Once package has departed our facility, we cannot make changes to the address.
• If tracking states "Delivered" and you cannot locate your package, we will follow courier protocols to report and file a claim under the assigned tracking number.
• Lost package claim investigations could take a few days, once we receive the final status from courier and lost package is confirmed, we will issue a refund or replacement whichever is more convenient.
• If a package is returned to sender due to an error on address or any other circumstances, we will issue a refund minus the cost of shipping.
• In certain residential addresses a package delivered by USPS might be assigned to a parcel locker if package does not fit in your mailbox.Parcel Lockers are located at your community mail boxes. Your would find a key in your mailbox with locker number to retrieve your package.
• Estimated delivery date is displayed during checkout and is based on your shipping address. 
• Military: This is the only shipping option available for APO, FPO, or DPO military mailing addresses. Delivery date is displayed during checkout. Monday through Friday delivery only.

FREE SHIPPING:

Check the current offer for your country for minimum purchases requirements and availability. This promo doesn't require codes and applies to the standard shipping methods and excludes expedited shipping options.

WHOLESALE ORDERS:

Wholesale orders are subject to a insurance fee. A wholesale order contains more than 10 products or an order with a total value of $500 or more.

DOMESTIC SHIPPING:

• Shipping Timeframe
  • Shipment transit time is approximated based on courier history. However there may be certain delays that might take additional time for package to arrive such as: Weather, truck delays, invalid addresses, high volume of orders, We work hard to ensure packages are processed the following business day and depart our facility when courier pick up arrives.
    
    

    We do our best to estimate the most accurate delivery day on our checkout page. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your shipping confirmation email. Simply click on the ‘Track Your Package’ button to track your package.

    *Applies to in-stock items only. Delivery of pre-sale items is subject to availability. The dates provided are estimates and are subject to change.

    
    
• Expedited paid shipping
  • Please note that expedited orders received today will be processed the following business day.
  • Please take into consideration that we do not ship on weekends and transit time is accounted only for business days.
  • Scenario A: You placed your order on a Friday, Saturday or Sunday (Your Selected shipping service 1-Day) Package will depart on Monday and be delivered on Tuesday.
  • Scenario B: You placed your order on a Thursday (Your Delivery time indicates 1-Day) Package will depart on Friday and delivery may take place on Saturday (Residential Address) or Monday (Residential or business address)
  • Scenario C: You placed your order on Monday (Your selected Shipping Service-1 Day, 3 Day, UPS 2^nd day, UPS 3 Day) Your order will depart on Tuesday.
    
    
• Returns
  • All Items returned to shipper are subject for refund minus original cost of shipping and restocking Fees. Please refer to our policy for each specific scenario. Customer is responsible for returning unwanted items.
    
    
• To Cancel an order
  • Regrettably we are unable to cancel your order from our customer service department. Once your order has entered into our shipping process it cannot be modified or cancelled.
  • Currently your order might be in transit to the address provided at checkout.
  • In order to receive a refund, you may return the package on its original condition to our shipping department.
  • Once the package arrives in return we will process a refund minus the original cost of shipping and restocking fees applicable to your order.

Returns must be made to:

Please ensure to check your email for the instructions. Each country has its own instrucciones, requirements and return addresses to Nu Skin Warehouse.

Thank you for your understanding

USPS Claims

If tracking does not indicate movement or change of status after several days, we must allow up to 15 days to start a claim after package departed our facility.

If tracking indicates delivered and you did not receive your package, we will initiate a claim with USPS following their policy 15 days after package departed our facility.

Once we receive confirmation of lost package from USPS we will proceed with replacement or refund.

Please take into consideration that if there was an address problem with your shipping information we are not responsible for lost packages.

UPS Claims

We can initiate a claim if tracking indicates any exceptions, please follow instruction on tracking as in certain cases packages might be available for pick up at UPS access points in your neighborhood. Or they might require additional information.

CLAIMS

If your package arrives damaged, broken, or with any visible issues, please contact us info@carobertorelli.com, via chat, or whatsapp as soon as possible and provide clear photos to support your claim.

Be sure to include a photo of the shipping package, box, or envelope showing the shipping label, as well as a photo of the damaged product while it is still inside the original package. These photos are required so we can properly review and process your claim.

ORDERS WITH HIGH RISK

In certain cases our system might indicate your order has a potential fraud alert.

You will receive an email to confirm the following.

1. Picture ID matching the payment method
2. Picture of credit card matching your ID (Hiding the first digits, just showing the last 4 numbers for us to validate your name and credit card #).
3. Provide a screenshot of email confirmation send to you when you placed the order.

We understand this is a very personal information and we respect your privacy.

The ultimate goal is to protect your identity and prevent any fraudulent transactions

If no answer is received on your behalf, we will cancel/refund your order approximately 5 Days of email notification.

 

ORDERS FULFILLED DIRECTLY THROUGH NU SKIN

Certain products available in our store are fulfilled and shipped directly through Nu Skin in the customer’s country. Because these orders are subject to Nu Skin’s own security, fraud-prevention, and shipping policies, Nu Skin may occasionally cancel an order due to security restrictions, a blocked shipping address, previous delivery-related claims, or other internal reasons that may not be disclosed to us.

If Nu Skin is unable to fulfill your order, we unfortunately will need to cancel and refund your purchase. Please understand that we do not keep local inventory outside the United States and therefore cannot independently fulfill or reship these products in other countries.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

 

RETURNS

All Items returned to shipper are subject for refund minus original cost of shipping and restocking Fees. Please refer to our policy for each specific scenario. Customer is responsible for returning unwanted items.

Feel free to contact us at info@carobertorelli.com if you think your package is taking a long time to arrive.

CLAIM STATUS

If tracking indicates package was delivered and customer claims package did not arrive, we will initiate a claim process with delivery company handling your package following their guidelines.

USPS – Claim must be filed after 15 days and before 60 days of mailing date.
UPS – Claim must be filed Immediately to initiate investigation process.

FEDEX – Claim must be filed Immediately to initiate investigation process

Claim investigations could take from 30 to 40 days to obtain a resolution.

We will obtain a claim status from delivery company in which will be the final answer to follow up with a refund, replacement or deny a claim.

Thank you for your understanding.

DISCLAIMER:

Caro Bertorelli is not responsible for deliveries made to: