FAQ

Have questions about your order, shipping times, returns, or how to shop at Caro Bertorelli? Here are the answers to the most common questions from our customers.

Orders and Shipping

What payment methods do you accept?

I accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Shopify Payments.
Do you offer international shipping?

Yes! I ship internationally. Shipping costs and delivery times vary by country and will be calculated at checkout.
How long will it take to receive my order?

Processing usually takes 1–2 business days. Delivery times vary depending on your location.
Can I track my order?

Absolutely. Once your order ships, you’ll receive an email with a tracking link so you can monitor its progress.
Can I change or cancel my order?

I process orders quickly, so please contact me within 2 hour of placing your order if you need to make any changes.
I entered the wrong address. What can I do?

If your order hasn’t shipped yet, contact me immediately. If it’s already on the way, I’ll do our best to assist you, but address errors may cause delivery issues

Retuns and Refunds

What’s your return policy?

I accept returns within 14 days of delivery for unused and unopened items. To start a return, contact me at info@carobertorelli.com

Others

How can I contact customer service?

You can reach me through my Contact page or email me directly at info@carobertorelli.com.
Do you offer discounts or promo codes?

Yes! I occasionally offer exclusive discounts to my email subscribers and Instagram followers. Make sure to follow me and sign up for updates.
Is it safe to shop on your website?

Yes, my store uses Shopify’s secure checkout and SSL encryption to protect your personal and payment information.

In the meantime...

Please check my geek space

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